Tuvalu.gr offers you the right to return all or part of the order you have purchased within 14 calendar days from the date of the receipt of your order.

To return your order, first you need to contact our company either by phone +30 6932728519 or by email at info@tuvalu.gr to take approval of your request.

Our company will immediately take care of the return of your order.

Returns are NOT acceptable in certain products that are customizable and made upon a request, as well as in earrings due to hygiene purposes.

The first return is free with our cooperating courier ACS. To receive your money back, the returned products need to be in their original condition and must be delivered within 14 calendar days from the date of receipt of your order.

In case of a second change, the return costs are 3€ with our cooperating courier ACS. 

The credit/debit card payment will be refunded to the bank account that you initially made the transaction. The cash on delivery payment will be refunded to the bank account of your choosing.

If the product you received is defective, you can return it to us with no extra cost. If it is found defective it will be replaced with a new product (if it’s in stock, or else there will be a money refund).